Software:

Messaging-on-hold
Phone System Manager
Desktop Telephony Assistant
PANASTAT-Platinum
Call Centre Management

KXTDCCMS Software - The Call Centre on your Desktop

Call centres are no longer the prerogative of telephone sales companies - and you no not have to be a big business to have one. More and more businesses are making the most of the possibilities of call centres, whether with full-scale telephone sales teams or with advice and support hotlines on a smaller scale.

With the integration of voice and data that KX-TDA makes possible, you can have all of the features and functionality of call centre working, built-in, whatever your business and whatever its size. For example: calls can be queued while a call centre team is busy in the telephone; pre-recorded messages can be played to reassure callers while they wait for their call to be answered; messages can be part of uniform call distribution (UCD); if there is no reply or if the phones are still busy, music or pre-recorded promotional messages can be played on hold.

The KX-TDA offers call centre functionality for operators and supervisors.

Group Features

VIP call (priority answer)
CLIP distribution
Queuing table

Agent Features:

Log-in/Log-out
Ready/not ready
Wrap up
Auto answer by headset

Supervisor Features:

Monitoring group activity in real time, with real time display viewer
Historical analysis
Agent management with DSS
Agent status monitor
Remote agent log-in/log-out

Call Transfer:

Calls can be transferred to any other extension in a personal or global directory, selected by name or number.

With this software, these systems can be controlled from a PC through a CTI interface to provide such functions as dynamic call treatment table management, agent management, real-time monitoring and call centre performance analysis