Software:

Messaging-on-hold
Phone System Manager
Desktop Telephony Assistant
PANASTAT-Platinum
Call Centre Management

PANASTAT-Platinum

With PANASTAT-Platinum, you can limit costs and optimise the performance of your telephone system by:

Analysing the most expensive calls
Monitoring levels of incoming and outgoing calls
Checking how quickly the phone is being answered
Making sure calls are not being missed
Identifying abuse or misuse of the telephone
Ensuring sufficient telephone cover is provided at peak times
Improving customer service via the telephone
Setting up cost centres to make departments responsible for their telephone calls
Managing sales teams responsible for outgoing calls
Supervising support teams responsible for incoming calls
Viewing data remotely from a password protected internet or intranet site

PANASTAT-Platinum is designed for the KXTD1232, KXTD816, KXTD612 and KXTDA systems.