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Recent years have seen major changes in telecommunications,
with the transition from analogue to digital telephone systems,
the introduction of wireless communications, computer telephony
integration and convergence of voice and data on IP networks.
Resource Telecom is at the forefront of recent developments
and the opportunities they bring, but we also understand how confusing
they can be for non-specialists in small and medium-sized businesses
faced by their own set of challenges. As the functionality of telephone
systems has increased, the buying process has inevitably become
more involved. It is no longer enough simply to select a telephone
system on the basis of how many people you expect to be employing
in five years' time. You must also consider how closely you want
to integrate the IT and phone systems, how sophisticated a call
centre you will require, whether people will work from home or the
office and a thousand other questions.
A company’s phone system is often the first link with new
customers.
Phone systems last for an average of 5-7 years so should be chosen
with the greatest care.
Draft a specification document detailing current and future requirements.
Choose a system that can be easily upgraded,
and a supplier that offers consultancy, installation, project management
and support.
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